At Humraah Store, we strive to provide our customers with the best online shopping experience. We understand that occasionally, issues may arise with your purchase. Therefore, we have established the following Return and Refund Policy to ensure customer satisfaction and clarify the process for returns and refunds.


  • To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.
  • The return must be initiated within 10 days from the date of delivery.

Return Process

  • If you wish to return an item, please contact our customer support team at within the specified return period.
  • Provide the order number, a detailed explanation of the reason for the return, and any relevant supporting documentation or images.
  • Our customer support team will guide you through the return process, including providing you with the return shipping address.


  • Once we receive the returned item and verify its condition, we will process the refund.
  • If the return is approved, the refund will be issued using the original payment method within 1 day.
  • Depending on your payment provider, it may take additional time for the refund to reflect in your account.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer support team immediately, providing the order number and a detailed description of the issue, along with any supporting images.
  • We will assess the situation and, if necessary, provide instructions on returning the item or offer a suitable resolution, which may include a refund or replacement.